90-Day Roadmap

Claude AI Hospitality & Travel Implementation Guide

The exact roadmap we use with our hospitality & travel clients — from first stakeholder call to measurable ROI in 90 days. No fluff, no delays, no surprises.

✓ Foundation
✓ Pilot
→ Scale
Phase 01

Foundation (Days 1–30)

  • Property knowledge base documentation
  • PMS/CRM integration scoping
  • Guest communication workflow mapping
  • Pilot property selection
  • Brand standards and tone guidelines
Phase 02

Pilot (Days 31–60)

  • Guest communication automation pilot
  • Review response generation go-live
  • F&B content generation
  • Staff feedback and quality review
  • NPS and review score baseline
Phase 03

Scale (Days 61–90)

  • Property-by-property rollout
  • Booking assistant deployment
  • Events and group sales integration
  • Revenue management narrative automation
  • ROI report to General Manager / ownership

Success Metrics by Phase

Phase 1 Metrics

  • Stakeholder sign-off achieved
  • Pilot scope defined
  • Integration tested

Phase 2 Metrics

  • First output quality score >85%
  • Team adoption >80%
  • Baseline metrics captured

Phase 3 Metrics

  • ROI measured and documented
  • Organisation-wide rollout complete
  • Phase 2 roadmap approved

ClaudeReadiness Implementation Support

You do not have to follow this roadmap alone. Our team has delivered 200+ Claude implementations in hospitality & travel and adjacent industries. We provide hands-on programme management, technical integration support, and change management from day one to day 90.

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